Frequently Asked Questions
Are your products allergy-friendly?
Some products may contain or be processed around common allergens such as peanuts, tree nuts, milk, soy, and wheat. Please review product details carefully before ordering if you have allergy concerns.
Do you offer bulk or party orders?
Yes, we offer bulk and party orders for events such as birthdays, baby showers, holidays, weddings, and other celebrations. Contact us with the quantity and date needed so we can help you plan your order.
How do I cancel an order?
If your order has not been processed or shipped yet, contact us as soon as possible, and we will do our best to cancel it. Once an order has been shipped, it can no longer be canceled.
How do I modify an order?
Need to update your order? Contact us right away with your order number and the changes you need. We can usually make changes before the order is processed, but once production or shipping begins, modifications may not be possible.
How do I track an order?
As soon as your order ships, you will receive a tracking number by email. Use that link to check the latest shipping updates. If you do not see the email, please check your spam or promotions folder.
How long does shipping take?
Shipping times vary depending on your location, and delivery will take place within 1 to 5 days. Most orders are processed within one business day, and you will receive tracking information once your order has been shipped.
What if I entered the wrong shipping address?
Contact us immediately if you entered the wrong shipping address. We can only update address details before the order has been processed or shipped.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and product. We will review the issue and work with you on a replacement, store credit, or another suitable solution.
Why is my order delayed?
Orders can occasionally be delayed due to high order volume, carrier issues, weather conditions, or address verification problems. We work hard to process and ship orders as quickly as possible. Once your order ships, you will receive tracking information by email.
